Refund and Exchange Policy

Thank you for shopping at Addura Star. We invite you to review our Refund and Exchange policy.

Definitions

  • Company: Addura Star, Khayaban e Faiz Road, H-13, Islamabad

  • Goods: Items offered for sale on the Service.

  • Orders: Requests by You to purchase Goods from Us.

  • Service: The Website.

  • Website: Addura Star, accessible from addurastar.pk

  • You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Order Cancellation Rights

You are entitled to cancel Your Order within 10 days without giving any reason. The deadline for cancelling an Order is 10 days from the date of purchase.

To exercise Your right of cancellation, please contact us:

  • WhatsApp: 03357770163

We will reimburse You no later than 7 days from the day on which We receive the returned Goods.

Conditions for Returns

To be eligible for a return, please ensure that:

  • The Goods were purchased within the last 10 days.

  • The Goods are in their original packaging.

  • The product is not used or damaged.

  • You provide the receipt or proof of purchase.

The following Goods cannot be returned:

  • Goods made to Your specifications or clearly personalized.

  • Goods that deteriorate rapidly.

  • Goods that are inseparably mixed with other items.

Exchanges

Yes, customers can exchange a product for a new one. Please reach out to us via WhatsApp to initiate the exchange process.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Please send them to:

Khayaban e Faiz Road, H-13, Islamabad 44000

We recommend using an insured and trackable mail service. We cannot issue a refund without receiving the Goods or proof of return delivery.

Contact Us

If you have any questions about our Refund and exchange Policy, please contact us: